Delivery Information
How long will it take before I receive my order?
We do our best to make sure you receive your order timely. The below are estimated timeframes.
1) Delivery Method The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.
| Delivery Method | Carrier Name | Estimated Arrival Time | Web |
|---|---|---|---|
Express (default) |
|
3-7 days | |
| Express |
|
3-7 days | Tracking |
2) Order Fulfillment Period
Average processing time is 1 - 2 working days. Normally, Items are shipped the same day.
How do I track my order?
When your order has been dispatched, our system will automatically notify you by email. You will then be able to track your order by going to My Account > My Orders, click on your order number to view the Shipping Method (third party courier) used and Shipping ID to track the location of your parcel.
How do I know if my order has been deliverd?
Yotoon.net will send you a email.You will be able to check the status of your order under My Account > My Orders.
How are customs duties and import taxes handled?
All shipments being sent to and from a country or region must clear customs first. The customer is responsible for all customs duties and import taxes, including (but not limited to) knowing import laws and dealing with taxes, tariffs, and item seizures. Customs duties and taxes vary in each country, usually a tariff threshold is applied – approximately US$200 in USA, 22 Euros in Europe. This varies depending on the items purchased.
If my order detained by customs, who is responsible for clearance?
If the items are detained by Customs after the shipment has left HongKong, the buyer is responsible for clearance of the detained items.